Help and Support

Jump to support section:Computer Systems, Telephone Support Info, Dial Up Information and Support, Customer Utilities, FAQ's,

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New and Rebuilt systems:

If you purchased a computer from us and are experiencing problems please bring the computer, without any cables or accessories, to our office . For non critical problems you may be able to correspond with us via e-mail or telephone. Also, we have a support forum where our techs and customers will be able to correspond about probems. Many will find the answers they need there.

The warrantys on SunDragon Computer Systems are as follows: New systems: 1yr parts and labor, 90 days software. Refurb Systems: 30 days total. Our high quality new computer systems are built with the best in current computer technology, the name brand manufacturers that provide our parts warranty many individual components beyond our standard one year warranty. For example, the RAM(memory) in a new SunDragon system has a limited lifetime warranty, and the AMD processor has a limited 3 year warranty.

Telephone Support:

When calling us for technical support you must realize that you are talking to actual technitians. They are not paid for time they spend helping customers on the telephone. Telephone calls should generally be limited to five minutes. If suggestions from the first five minutes are not helpfull, you should bring your equipment to our office for us to diagnose.

Dialup Support and Access Numbers:

CuofZhills dial up internet is the economic way to get online if you do not qualify for our broadband service yet. We also provide this service so that customers who travel will have an internet connection nationwide and into Canada. Many seasonal customers of ours take our service on the road with them when they de-activate their wireless for part of the year. Click below to search for dial up numbers in U.S. and Canada.

Dial up number search utility.

Our utility confirms area code match only, and does not guarantee that any given number will be a local call for you. Please check with your phone company if you have any doubts about any numbers.

If you cannot find a local number with the utility above click here for some additional access numbers. If you still can't find an acceptable number you may call our office to get a number from a partner network, ask about additional charges that may apply for using the phone numbers from a partner network.

If you are having problems connecting please contact us at 813-783-3282

Dial up customers who signed up before January 2005 need to go to the Quixnet support section.

Wireless Back-Up Dial Up:

We offer this dial up for wireless customers only, so that in the event of a broadband network outage you may still connect and get online.

The following is a list of access numbers for Zephyrhills and Dade City. These access numbers are for the backup dial up only, and will not work with our standard dial up service. Other access numbers are available nationwide. Please call (813) 783-3282 for additional numbers.

Zephyrhills - (813) 235-4967
Zephyrhills - (813) 377-8001
Zephyrhills - (813) 377-8005
Zephyrhills - (813) 479-0021
Zephyrhills - (813) 778-0251
Zephyrhills - (813) 778-0266
Zephyrhills - (813) 788-0518
Zephyrhills & Dade City - (813) 377-4967
Dade City - (352) 534-0018

Customer Utilities:

WebMail or WebMail - Many prefer reading their e-mail online because you are less likely to download an email virus through a web-mail system. To log in type your full email address (ex: support@htwc.biz), enter your password, and click "OK" then click "Login". In the options for this web email client are many customizations and settings.

Through the options settings you can completely control how the interface works and looks. This web mail also has many features such as a calendar, tasks, news subscriptions, and notes that you may use. Some web browsers may have difficulty using the standard web mail system. If you are unable to access the normal web e-mail system - follow this link: mail.htwc.biz or mail.cuofzhills.com.

PowerNOC - All of our recurring billing is calculated here. This is also where we store our customer information. If you have any recurring payments to us such as internet service(dial up or wireless), web hosting, or domain name registration you can view your account details here. Some of the information available to you here includes your account balance, current billing plan, and your usage statistics(wireless customers only). You may also use this site to update your contact information such as address and phone number. If you see that a payment is due you can make a credit card or paypal payment at the bottom of this page. Remember to include your name and service type in the 'subject' feild of the payment screen

C-Panel - Our web hosting customers can login here to manage their personal or business web site. Logging in here does not allow you to edit your website, this utility exists to perform maintenance functions on a web hosting account. Some maintenance functions include adding and managing email addresses, and FTP username and passwords. C-Panel is a standard software package used by many web hosting services. C-Panel is very rich with features and easy to use, it is also easy to find support for on the internet. Click here for the online manual to the program, the manual can sometimes vary because it may specify directions for a slightly more recent software version.

Chat - Under construction...

Quixnet Dial Up Support - This is our former dial up internet provider. This support section only applies to those who registered for dial up before Dec 29 2004. As we were only a reseller of quixnet, we do not handle the billing information in any way. In order for you to update or change any account ot payment information you must call 1-877-225-1996. Or browse their homepage at Quixnet.net.

Support FAQ and Policies:

  1. Standard warranty period on new SunDragon PCs start at 1 Year for parts and labor. One additional year of support can be purchased for a fee equal to 1.5 labor-hours.
  2. No warranty on software work will extend beyond 30 days, nor are we responsible to damage done after that time.
  3. Warranties are not made on used equipment, with the exception of refurbished computer systems and monitors, which are guaranteed for 30 days.
  4. Many of the high quality new parts that we regularly use come with a 2 year, 3 year, or lifetime manufacturers warranty.
  5. Waranties, support, and return policies for IBM, HP, Compaq, and Gateway computers are subject to the conditions of the manufacturer, and therefore standard computers unlimited policies may not necessarily apply.
  6. Customers should note that all internet subscriptions are on a recurring billing cycle. Accounts are not monitored for activity, and will not be disconnected automatically if it isn't being used. It is the customers responsibility to honor the balance on any internet bill that is left unattended.
  7. Subscription service billing dates are ALWAYS on the first for any service that we provide you. Billing dates for services purchased from partner companies (Not Computers Unlimited or HTWC.biz) may vary.
  8. Click here to view our wireless internet subscriber service agreement.
  9. Equipment that resides at our office for greater than 30 days, without prior agreement, may become the property of the store or resold. Reasonable attempts will be made to contact the owner of the equipment before such action takes place.
  10. Wireless equipment will be purchased back from the customer if service cannot be provided at the level that was agreed to. If the service fails or we are otherwise unable to complete the installation a full refund will be credited to your account. However if the provider determines that the connection to the customer premise equipment (CPE) is adequate to supply the purchased connection speed, then a restocking fee will be applied. Wireless CPE devices are subject to high rate depreciatiation, this will be reflected in any returns made.

Last updated Mar 27, 2006.